By creating an Inner Balance Health app account, purchasing a membership or class pass, booking a class, attending an appointment, accessing 24/7 Pilates, or using Inner Balance Health facilities, you confirm that you have read, understood, and agree to these Terms and Conditions.

 

1. Memberships, Class Passes and Access

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1.1 Inner Balance Health offers memberships, class passes, casual passes, drop-in sessions, studio reformer classes, semi-private sessions, 24/7 pilates access, gym access, ice bath and sauna access, and other services from time to time. 

 

1.2 Each membership or pass has its own inclusions, fees, booking limits, expiry dates, benefits, contract period and renewal terms. It is the client’s responsibility to review these before purchasing. 

 

1.3 Memberships are weekly recurring direct debit services, not credit-based systems. Unused membership sessions do not roll over, accrue, transfer, or convert into credits. Memberships cannot be shared, transferred to another account holder, or used by another person. 

 

1.4 Class passes are paid upfront and may include 5, 10 or 20 class packs. Class passes may be transferred to another Pilates member only with at least 24 hours’ written notice and approval from Inner Balance Health. 

 

1.5 Membership benefits, pricing, services, schedules, instructors, operating hours, access hours and policies may change from time to time. Members will be notified where changes significantly affect their membership.

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2. Fees, Payments and Failed Direct Debits

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2.1 Membership fees are payable weekly in advance by direct debit. 

 

2.2 All fees are non-refundable except where required by Australian Consumer Law or approved by Inner Balance Health. 

 

2.3 Inner Balance Health may update fees, pricing, membership structures and service charges. Members will be notified in advance of significant changes. 

 

2.4 Failed, declined, dishonoured or overdue payments may result in suspension of bookings, membership benefits, studio access, 24/7 access, late fees, administration charges and/or debt recovery action. 

 

2.5 Members remain responsible for all fees owing, regardless of attendance, non-attendance, suspension or failed payments.

 

2.6 Removing or deleting payment details from a member account does not cancel the membership or stop payment obligations. Members must follow the required cancellation process to cease future payments.

 

3. Bookings, Cancellations and No-Shows

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3.1 Classes are to book through the Inner Balance Health app and are subject to availability. If members need support, they can contact the Inner Balance Health team via phone. 

 

3.2 Inner Balance Health may cancel, reschedule or make changes to classes due to operational impacts, including staff illness, instructor availability, low bookings, facility issues, public holidays, emergency closure, maintenance, or other business requirements. Affected clients will be contacted where reasonably possible and provided alternative class and/or automatically receive a class credit. 

 

3.3 Inner Balance Health will cancel a scheduled class if fewer than three members are booked by 8:30pm the night before. Affected clients will be contacted where reasonably possible provided alternative class and/or automatically receive a class credit. 
 

3.4 Where Inner Balance Health gives more than 48 hours’ notice of a class cancellation or operational change, it is the member’s responsibility to book into an alternative class offered within that same week, where one is available. No automatic credit will be issued where a suitable alternative class is available. 

 

3.5 Member cancellations must be made at least 12 hours before the class start time.. Cancellations can be made via the Inner Balance Health app, or otherwise made by phone, email, SMS or in-app message. Social media messages are not accepted as cancellation notice. 

 

3.6 Late cancellations or no-shows will result in forfeit of class. For class pass holders, late cancellations or no-shows will result in forfeiture of the booked session. For membership holders, the booked session will be forfeited and cannot be rescheduled or credited.

 

3.7 For unlimited memberships only, including Pilates Club unlimited membership, a late cancellation or no-show fee of $10 will apply. 

 

3.8 Repeated no-shows or late cancellations may result in booking restrictions.

 

4. Membership Commitment, Cancellation and Exit Policy

 

4.1 Memberships are subject to a minimum commitment period depending on the membership selected. The applicable commitment period will be outlined in the member’s Membership Agreement at the time of purchase.

 

4.2 A request to cancel a membership during the minimum commitment period must be submitted with at least 7 days’ written notice, and the member must contact Inner Balance Health by phone to complete the cancellation process.

 

4.3 Where a membership is cancelled during the minimum commitment period, the member is required to pay an early termination fee equivalent to 30 days of membership fees (four weekly direct debit payments), calculated at the member’s current membership rate and commencing from the next scheduled direct debit date, in addition to any outstanding fees.

 

4.4 Once the cancellation has been processed, the member’s access to all classes and studio facilities will cease immediately.

 

4.5 After the minimum commitment period has been completed, members may cancel their membership at any time without an additional cancellation fee, provided all outstanding fees have been paid.

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5. Membership Changes

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5.1 Requests to upgrade, downgrade, transfer or change membership type must be made in writing or by phone. 

 

5.2 Upgrades will be processed without an administration fee if the member has no outstanding balance. 

 

5.3 Downgrades or transfers to a lower-priced membership incur a $35 administration fee. 

 

5.4 Membership changes may take effect once approved by Inner Balance Health. Changing membership type will alter or reset the applicable contract term. 

 

5.5 Inner Balance Health may approve or decline membership change requests at its discretion. All outstanding fees and contract obligations must be satisfied before any change is approved.

 

6. Membership Freezes

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6.1 Members may request a membership freeze during a contract period. 

- A 3-month membership includes a maximum freeze allowance of 2 weeks per contract period. 

- A 6-month membership includes a maximum freeze allowance of 2 weeks per contract period. 

- A 12-month membership includes a maximum freeze allowance of 4 weeks per contract period. 

 

6.2 Once the membership renews into a new contract period, the freeze allowance resets. Freeze requests must be submitted in writing with at least 7 days’ notice. 

 

6.3 Unused freeze periods do not roll over, accumulate or convert into credits. Freezes are not to be used to avoid normal membership obligations. 

 

6.4 Members who are medically unable to attend due to illness, injury, hospitalisation or medical treatment may request one medical freeze per membership contract period. 

 

6.6 A valid medical certificate is required. Requests should be submitted as soon as reasonably possible and, where possible, with at least 7 days’ written notice. 

 

6.7 The maximum medical freeze period is 4 weeks per membership contract period, even if the medical certificate recommends a longer period. 

 

6.8 If a member requires more than 4 weeks away, they may request to use any available standard membership freeze allowance in accordance with the Membership Freeze Policy. 

 

6.9 If the standard membership freeze allowance is not available or is not suitable, the member must contact Inner Balance Health to discuss available options, including cancellation, changing membership type, or moving to a class pass. 

 

6.10 Without valid medical documentation, the standard membership freeze policy applies.

 

7. Class Pass Expiry and Extensions

 

7.1 Class passes expire from the date of purchase according to the pass purchased. 

 

7.2 Extensions are strictly limited and may only be granted for verified medical reasons or where Inner Balance Health’s operational changes prevent reasonable use of the pass, as outlined below. 

 

7.3 Medical extension requests must be made in writing before the class pass expires, where possible, and must include a valid medical certificate. The maximum medical extension period is 30 days. 

 

7.4 Operational extensions for class passes may be granted for up to one additional week where Inner Balance Health cancels or changes a class within 48 hours of the scheduled class time and no same or suitable alternative class is offered within that same week. 

 

7.5 Where the same or a suitable alternative class is offered within that same week, it is the member’s responsibility to book into that class. 

 

7.6 If the member does not book or attend the available alternative class, no extension, refund, reinstatement, or credit will be provided. Expired class passes are not refundable, reinstated, extended, transferred, or converted into credit unless required by law.

 

8. 24/7 Pilates Access
 

8.1 Members must book a 24/7 access session through the Inner Balance Health app before entering the premises outside staffed hours. Where applicable, the Inner Balance Health app will provide app-based unlock access for approved bookings. 

 

8.2 App-based access is issued to the authorised member only and must not be shared. Physical key fobs are not issued for standard 24/7 access unless expressly approved by Inner Balance Health. 

 

8.3 Members entering outside staffed hours do so at their own risk and must comply with all safety, emergency, security and studio rules. 

 

8.4 Unsafe, unlawful, abusive, disruptive, inappropriate or unauthorised conduct may result in immediate suspension or termination of access or membership without refund.

 

8.5 24/7 Pilates access is a privilege and may be revoked at any time at the discretion of Inner Balance Health.

 

9. 24/7 Gym Access

 

9.1 Members must hold an active membership or valid pass that includes 24/7 Gym Access and complete any required induction before accessing the facility outside staffed hours.

 

9.2 Gym access is restricted to authorised members only. Access credentials must not be shared, and unauthorised individuals must not be permitted to enter the facility.

 

9.3 Members are responsible for exercising within their physical capabilities and selecting weights, resistance levels and exercises appropriate to their strength, fitness and experience.

9.4 Members must not attempt to lift excessively heavy weights, perform exercises beyond their abilities or use equipment in a manner that may place themselves or others at risk. Members should seek professional guidance if unsure about safe exercise techniques.

 

9.5 Members must use gym equipment correctly, follow all displayed safety instructions and avoid using any equipment that is damaged, faulty or unfamiliar to them.

 

9.6 All weights, equipment and accessories must be returned to their designated areas after use. Members must clean equipment and maintain a safe and tidy training environment.

 

9.7 Members training outside staffed hours do so at their own risk and are responsible for following all safety, security and emergency procedures.

 

9.8 Unsafe conduct, misuse of equipment, unauthorised access or failure to comply with gym rules may result in suspension or termination of access or membership without refund, subject to applicable law.

 

9.9 Inner Balance Health reserves the right to suspend or revoke 24/7 Gym Access where safety requirements or facility policies are not followed, subject to applicable law.

 

 

10. Ice Bath and Sauna

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10.1 Eligible members may access the ice bath and sauna by booking through the Inner Balance Health app. Members must follow all displayed instructions, safety directions and staff guidance. 

 

10.2 Misuse, damage, unsafe conduct or inappropriate use may result in revoked access, membership suspension, termination and/or recovery of repair, cleaning or damage costs. 

 

10.3 Use of the ice bath and sauna is at the member’s own risk. Inner Balance Health is not liable for injury, harm or loss arising from misuse, failure to follow instructions, or use against medical advice, except where liability cannot legally be excluded.

 

11. Guests and Children

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11.1 Guests are not permitted during 24/7 access unless prior approval has been given. 

 

11.2 Pilates Club members are entitled to bring one guest per week as part of their membership benefits. This benefit is exclusive to Pilates Club members and applies to eligible instructor-led pilates classes, 24/7 pilates sessions and recovery room access. All guest visits must be booked and comply with studio access and safety requirements.

 

11.3 Unauthorised guest entry will incur an immediate $75 fee per person, charged to the member’s account. 

 

11.4 Guests over 5 years old are treated as unauthorised guests unless approved in advance. 

 

11.5 Children aged 5 years and under may wait only if supervised by their parent or guardian at all times. The parent or guardian accepts full responsibility for the child’s safety, behaviour, injury, damage, disruption or misconduct. 

 

11.6 Children must not use equipment unless supervised by Inner Balance Health staff.

 

12. Security and Unauthorised Entry
 

12.1 Access credentials, including app unlock access, bookings, key fobs or alternative access methods, are issued to the authorised member only.

 

12.2 Access credentials must not be shared, copied, loaned, transferred or used by another person. 

 

12.3 Members are responsible for all activity linked to their account, booking, membership or access credentials. 

 

12.4 Unauthorised entry, tailgating, guest misuse, theft, damage, injury, security breaches or misuse connected to a member’s account may result in immediate cancellation, removal of access, financial liability, additional fees and/or legal action. 

 

12.5 Members are financially responsible for damage, theft, cleaning, replacement, repair, injury or security costs caused by themselves, their guests, or children under their supervision.

 

 

13. Code of Conduct
 

13.1 Members must behave respectfully toward staff, instructors, practitioners, contractors and other clients. 

 

13.2 Inner Balance Health has zero tolerance for abuse, harassment, aggression, intimidation, discrimination, threats, property damage, unsafe conduct or disruptive behaviour. 

 

13.3 Inner Balance Health may refuse entry, suspend access or terminate membership without refund where management reasonably believes a member has breached these Terms, caused risk, disruption, damage or distress, or acted in a way that is unsafe or inappropriate.

 

 

14. Health, Safety and Assumption of Risk
 

14.1 Participation in pilates, exercise, rehabilitation, movement-based activities and use of studio facilities involves inherent risk. 

 

14.2 Members are responsible for ensuring they are physically and medically fit to participate and should seek medical advice before starting any exercise program. 

 

14.3 Members must inform staff of any injury, illness, pregnancy, medical condition or limitation that may affect safe participation. 

 

14.4 Members must stop exercising immediately if they experience pain, discomfort, dizziness, shortness of breath or symptoms affecting their wellbeing. 

 

14.5 Instructors are not medical practitioners and are not liable for injury, re-injury or aggravation arising from participation, except where liability cannot legally be excluded. Participation in all activities is at the member’s own risk, except where liability cannot legally be excluded.
 

 

15. Studio Policies

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15.1 Members must follow all studio policies, including those relating to grip socks, attire, cleanliness, equipment use, booking requirements, safety procedures, 24/7 access and studio etiquette. 

 

15.2 Studio policies may be updated from time to time. Continued booking, attendance, payment or use of facilities confirms acceptance of updated policies.

 

 

16. Personal Property, CCTV and Liability

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16.1 Personal belongings are brought onto the premises at the member’s own risk. 

 

16.2 Inner Balance Health is not responsible for lost property, theft, personal belongings, vehicle damage, injury or damage occurring on or around the premises, except where liability cannot legally be excluded. 

 

16.3 CCTV operates in parts of the premises for safety, security, incident investigation, insurance, legal and policy enforcement purposes. CCTV does not guarantee protection against theft, loss, injury or damage.

 

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17. Liability Waiver
 

17.1 Members must accept the customer waiver before booking, participating in classes, attending appointments or using facilities. 

 

17.2 To the fullest extent permitted by law, Inner Balance Health excludes liability for injury, illness, loss, damage, accident or death arising from participation in studio activities or use of facilities. 

 

17.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded under Australian Consumer Law.

 

 

18. Refunds
 

18.1 Refunds are not provided for partial weeks, partial months, unused membership entitlements, unused class passes, missed classes, late cancellations, no-shows or change of mind. 

 

18.2 Refunds, credits or alternative remedies may be provided where required by Australian Consumer Law or approved by Inner Balance Health.

 

19. Termination
 

19.1 Inner Balance Health may suspend or terminate a membership, class pass, booking privileges, 24/7 access or facility access for breach of these terms, non-payment, unsafe conduct, misconduct, unauthorised access, theft, damage, repeated policy breaches, abuse, harassment, fraud or any other reason deemed necessary by management. 

 

19.2 Termination may occur without refund, except where required by law.

 

19.3 Termination does not remove the member’s obligation to pay outstanding fees, cancellation fees, administration fees, damage costs or other amounts owing.

 

 

20. Governing Law

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20.1 These Terms and Conditions are governed by the laws of the Northern Territory, Australia. Any dispute arising under or in connection with these Terms is subject to the courts of the Northern Territory.

 

21. Acknowledgment

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21.1 By creating an Inner Balance Health account, booking a class, purchasing a membership or class pass, signing up for 24/7 pilates access, attending an appointment, or using Inner Balance Health facilities, you acknowledge that you have read, understood and agree to these Terms and Conditions.

 

Contact

For cancellations, freezes, extensions, membership changes or questions, contact Inner Balance Health. 

Email: reception@innerbalancehealth.com.au 

Phone: 08 8948 3954