Last updated: September 2026
 

Inner Balance Pilates respects your privacy and is committed to protecting the personal information you share with us.
 

This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, make an enquiry, create an account, book a class or session, purchase a membership or pass, use our facilities, or otherwise interact with Inner Balance Pilates.
 

1. Information We Collect

Depending on how you interact with Inner Balance Pilates, we may collect personal information including:

• your name

• email address

• phone number

• date of birth

• contact and account details

• booking and attendance information

• membership and purchase information

• payment and transaction information

• communications and enquiries you send to us

• information provided through forms, promotions or marketing campaigns

• information relevant to safely providing our pilates and related services
   

Where relevant to the services you use, we may also collect health or other sensitive information that you voluntarily provide to us, particularly where it is necessary to support your safe participation in pilates or related services.
 

2. How We Collect Your Information

We may collect personal information when you:

• visit or use our website

• submit an enquiry or contact form

• sign up for an offer or promotion

• create an account

• book a pilates class or session

• purchase a membership, class pass or other product

• use our 24/7 pilates studio or recovery room

• communicate with us by phone, email, SMS, social media or in person

• subscribe to our emails or marketing communications

• participate in surveys, competitions or promotions

• interact with our advertising
   

We may also receive information through service providers and platforms we use to operate our business, such as our booking, membership, payment, website, advertising and communication platforms.
 

3. How We Use Your Information

We may use your personal information to:

• manage your account, bookings and memberships

• provide pilates, recovery room and related services

• process payments and purchases

• communicate with you about bookings, memberships and services

• respond to questions or enquiries

• provide important service, timetable or facility updates

• improve our website, services and customer experience

• send you information about Inner Balance Pilates, including offers, promotions, events and updates where permitted

• administer promotions and member benefits

• maintain the safety and security of our studio and services

• meet our legal and regulatory obligations
   

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us.

4. Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website operate, understand how visitors use our website and improve our online experience.
 

We may also use analytics and advertising tools to understand website activity and measure the effectiveness of our marketing and advertising.
 

These technologies may collect information such as your browser or device type, pages viewed, interactions with our website and general usage information.
 

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Inner Balance Pilates uses third-party platforms and service providers to help operate our business. These may include providers for website hosting, class and membership bookings, payment processing, email and SMS communications, customer management, analytics, advertising, social media and online pilates content.
 

Personal information may be shared with these providers where reasonably necessary for them to provide services to us.

Some third-party service providers may store or process information outside Australia. Where applicable, we take reasonable steps to manage personal information in accordance with applicable Australian privacy requirements.
 

6. Payment Information

Payments for memberships, passes, bookings or other purchases may be processed through third-party payment providers.

Inner Balance Pilates does not necessarily store complete payment card details directly. Payment information may instead be securely processed and stored by the relevant payment provider in accordance with its own security and privacy practices.
 

7. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored electronically through the systems and service providers used to operate Inner Balance Pilates.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

8. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Please contact Inner Balance Pilates if you would like to make an access or correction request. We may need to verify your identity before providing access to personal information.
 

9. Marketing Communications

If you have provided your details to Inner Balance Pilates, we may communicate with you about our services, memberships, classes, promotions, events and other updates where permitted by law.
 

You can unsubscribe from marketing emails using the unsubscribe link included in our communications. You may also contact us directly if you no longer wish to receive marketing communications.
 

Service-related communications, such as booking confirmations, membership information or important account updates, may still be sent where necessary.
 

10. Social Media and Advertising

Inner Balance Pilates may advertise through platforms such as Facebook and Instagram.
 

If you interact with our advertisements, social media accounts or lead forms, information may be collected by both Inner Balance Pilates and the relevant platform in accordance with that platform's privacy practices.
 

We may use information provided through advertising lead forms to respond to your enquiry, provide information about our services and follow up with you about relevant Inner Balance Pilates offers or services.
 

11. Links to Other Websites

Our website may contain links to third-party websites or services.

Inner Balance Pilates is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party website or service you use.
 

12. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how Inner Balance Pilates handles your personal information, please contact us using the details below.
 

We will review privacy concerns and aim to respond within a reasonable timeframe.
 

If you are not satisfied with our response and your matter falls within the Australian Privacy Act, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The most current version will be published on our website with the date it was last updated.

Contact Us

Inner Balance Pilates
1/269 Bagot Road
Coconut Grove NT 0810
Australia

Phone: +61 8 8948 3954
 

For privacy enquiries, access or correction requests, or concerns about how your personal information is handled, please contact Inner Balance Pilates using the details above or through our website.